1. Installation and training: a.If buyers visit our factory and check the machine, we will teach you how to installand use the machine, and also train your workers/technician face to face. b.Without visiting, we will send you user manual and video to teach you to install and operate. c.If buyer needs our technician to go to your local factory, please arrange board and lodging and other necessary things.
2. After Service
a.One year guarantee for whole machine.
b.24 hours technical support by email or calling
c.If there is any problem found of the machine, we will repair it for free in one year
Packaging & Shipping
1. one 40ft container for loading one set machine with manual decoiler;
2. the whole Wiped Anti Rust Oil, PLC controller covered by foam film;
3. Spare parts and some small parts packed in plastic tooling box;
4. All Components Fixed by steel wire with Container.
Cangzhou ZHONGTUO roll forming machinery Co., Ltd is a professional manufacturer and exporterwhich has its own factory and also cooperate with several production factories and associated nterprises, concerning with the design, development and production of cold roll forming machines,material of building. It is located in northwest of CangZhou, as a long history of cold roll formingmachine production base. All products comply with international quality standards and are greatlyappreciated in variety of different markets throughout the world, such as Asia, Africa, Europe,South America, and Australia and so on.
1. Do you have after sales support?
Yes, we are happy to give advice and we also have skilled technicians available across the world.We need your machines running in order to keep your business running.
2. How to visit your company?
a.Fly to Beijing airport: By high speed train From Beijing Nan to Cangzhou Xi (1 hour), then we can pick up you.
b.Fly to Shanghai Airport: By high speed train From Shanghai Hongqiao to Cangzhou Xi
(4.5 hours), then we can pick up you.
3. What can you do if the machine broken?
Our machine's warranty period is 12months,if the broken parts can't repair,we can send the new parts replace the broken parts freell,but you need pay the express cost yourself.if after warranty period,we can through negotiationfor to solve the problems,and we supply the technical support for the whole life of the equipment.
4. Can you be responsible for transport?
Yes,please tell me the destination port or address.we have rich experience in transport.
5. You are trade company or factory?
We are trade company but we also have own factories. Building trade company is just for exporting various types of cold roll forming machines.
6. Why your price is higher than others?
As we persist on that each factory should put quality at the first place. We spend time and money on developing How to make machines much more automatic, accurate and high quality. We can make sure thatour machine could use more than 20 years without any problem. We can provide 2 years free qualityassurance.
7. How long the machine could be made?
Normally speaking, welded pipe making machine could be made without 45 working days. If you need machines in a hurry, we can make it for you less than a month.